Yesterday, at the local Tesco Express, the assistant groaned inwardly and I could feel her sense of panic: my daughter had a purse full of change and wanted to count it all out to pay for her ice cream. She herself was quite appalled by the lack of customer service – or the lack of it towards us, as the whole point is that we were making other people wait! So, we agreed that we will no longer shop there.
As it happens, I had never intended to start shopping at Tesco, considering the tactics they use to prevent competition, amongst other things. However, it was just too convenient.
On the other hand, there is a family-run business at the other end of the same road, where some things might be a little more expensive, but there isn’t a manager trying to stamp down on friendliness. The shop also helps out other local businesses, for example the butcher in the village, by selling their produce as well. Can’t see that at Tesco.
At the same time, we have just been to another national supermarket this evening because… er because we wanted some fruit which we could have got at the village shop. Well, maybe not the mango, but then should we really be eating that anyway?
In other words, having given up the allotment, in part because it was not an ecologically sound practice to drive over 20 miles to dig a field and attempt to grow vegetables, I am now re-evaluating our other practices. And it looks like where we shop is the most pertinent….
What is your biggest niggle about shopping for food?
© Helen Butt, June 2014